Chapter 1: Introduction to Communication Studies …… 9
1.1 Communication Forms ……. 10
1.2 The Communication Process …….. 15
1.3 Communication Principles ………… 26
Chapter 2: Communication and Perception …………. 38
2.1 Perception Process ……….. 39
2.2 Perceiving Others ………….. 49
2.3 Perceiving & Presenting Self …………. 63
2.4 Improving Perception …………. 78
Chapter 3: Verbal Communication ………….. 89
3.1 Functions of Language ………. 90
3.2 Using Words Well ………… 97
Chapter 4: Nonverbal Communication ………… 106
4.1 Principles & Functions of Nonverbal Communication ………. 107
4.2 Types of Nonverbal Communication ………… 119
4.3 Nonverbal Communication Competence …………. 143
4.4 Nonverbal Communication in Context ……….. 154
Chapter 5: Listening ………….. 167
5.1 Understanding How & Why We Listen …………. 168
5.2 Barriers to Effective Listening …………. 181
5.3 Improving Listening Competences ……………… 192
Chapter 6: Interpersonal Communication Processes ………… 210
6.1 Principles of Interpersonal Communication ………… 211
6.2 Conflict & Interpersonal Communication …………. 221
6.3 Emotions & Interpersonal Communication …………… 239
6.4 Self-Disclosure & Interpersonal Communication ………. 250
Chapter 7: Communications in Relationships ………… 259
7.1 Foundations of Relationships ………. 260
7.2 Communication & Friends ………. 269
7.3 Communications and Families ………… 281
7.4 Romantic Relationships …………. 289
7.5 Relationships at Work …………. 297
7.6 The Dark Side of Relationships ……….. 303
Chapter 8: Culture & Communication ………. 312
8.1 Culture & Romantic Relationships ……….. 313
Chapter 9: New Media & Communication ………… 316
9.1 New Media, the Self, and Relationships ………… 317

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